1Data Controller
The data controller responsible for the processing of personal data is:
2Personal Data We Collect
We collect only data that is necessary for the operation, security, and legal compliance of the Platform.
2.1Account Data
2.2Payment & Transaction Data
🔒 Zeuvox does not store full payment card details.
We may process:
- Payment transaction identifiers
- Purchase history (Tokens)
- Billing records
- Timestamps and amounts
Payment processing is handled by third-party payment providers.
2.3Usage & Technical Data
- IP address
- Device and browser information
- Session timestamps
- Call duration and token consumption logs
- Security and access logs
✓ Zeuvox does not record or store conversation content.
2.4Communications
- Messages sent to support
- Moderation reports
- Administrative communications
3Purposes of Data Processing
We process personal data for the following purposes:
- Account creation and management
- Authentication and security
- Processing payments and transactions
- Providing access to paid features
- Enforcing Terms of Service and policies
- Moderation and abuse prevention
- Legal compliance and record keeping
- Dispute resolution and chargeback defense
4Legal Basis for Processing (GDPR)
Personal data is processed under one or more of the following legal bases:
Performance of a contract
Article 6(1)(b) GDPR
Legal obligation
Article 6(1)(c) GDPR
Legitimate interests
Article 6(1)(f) GDPR
- Fraud prevention
- Platform security
- Legal defense
User consent
Where required
5Data Retention
Zeuvox retains personal data only for as long as necessary.
5.1Active Accounts
Data is retained while the account remains active.
5.2Deleted Accounts
When a user deletes their account:
- Personal profile data is deleted or anonymized
- Access credentials are removed
- The account becomes permanently inaccessible
However, Zeuvox may retain certain data as required by law or legitimate interest, including:
- Transaction and payment records
- Accounting and tax records
- Logs necessary for fraud prevention
- Data required for legal claims or defenses
Such data is retained only for the legally required period and is not used for marketing.
6Account Deletion & Tokens
⚠️ Important
Deletion of an account results in permanent loss of access, causes forfeiture of all unused Tokens, and does not entitle the user to refunds.
The right to data erasure does not affect contractual or financial obligations already executed.
7Data Sharing & Third Parties
Zeuvox may share personal data only with:
- Payment processors
- Hosting and infrastructure providers
- Analytics and security services
- Legal or regulatory authorities when required
All third parties are contractually required to comply with applicable data protection laws.
✓ Zeuvox does not sell personal data.
8International Data Transfers
Where data is transferred outside the EU/EEA, Zeuvox ensures appropriate safeguards, such as:
- Standard Contractual Clauses
- Equivalent legal mechanisms
9Data Security
Zeuvox implements appropriate technical and organizational measures to protect personal data, including:
No system is completely secure; users acknowledge and accept this risk.
10User Rights (GDPR)
Users have the right to:
- Access their personal data
- Request rectification
- Request erasure (where applicable)
- Restrict processing
- Object to processing
- Data portability (where applicable)
Requests may be submitted to:
privacy@zeuvox.comZeuvox may require identity verification before processing requests.
11Limitations of Rights
Certain rights may be limited where:
- Data must be retained for legal obligations
- Data is required for fraud prevention
- Data is necessary for defense of legal claims
12Cookies & Tracking
Zeuvox uses cookies and similar technologies for:
- Authentication
- Security
- Platform functionality
- Analytics (where applicable)
Details are provided in the Cookie Policy.
13Children's Data
Zeuvox does not knowingly process personal data of individuals under 18.
Any such data identified will be deleted promptly.
14Changes to This Policy
Zeuvox may update this Privacy Policy at any time.
Continued use of the Platform after changes constitutes acceptance of the updated Policy.
15Contact
For privacy-related inquiries:
privacy@zeuvox.com